“I wanted to reach out to you about one of your employees whom has been nothing but a blessing to me during a rather hectic time for me now that Jill Brotherton has resigned and I have taken over her duties till a replacement is found. Prior to Jill’s departure, I was not trained at all on the workman’s comp process nor was I aware that this process would become mine in the interim. I reached out to Rocio Bucio the claims analyst for her help on how to process the claims that were coming to me daily and she took the time to teach me what I needed to do in order to process the claims and follow up on them plus she has been so helpful with answering the many questions I have asked her. I really do not think I would have made it through this process so seamlessly without Rocio’s help. I just wanted to let you know what an asset Rocio is to your staff.”